Frequently Asked Questions
What is CUTICLE hair?
The cuticle refers to the invisible scales on the hair that make it look alive and healthy, and it naturally grows all in the same direction. It is the exterior shell of the hair. Many wig makers strip the hair of the cuticle to make it easier to process , and so they don’t have to worry about keeping all of the hair going in the same direction. This is good for them, but lousy for you. Once the cuticle has been removed, the hair becomes dry and tangles.
I purchased a hairpiece from another vendor that was advertised as 100% Human Hair, but after a few washings, it tangled and seemed to turn into straw. Why?
Perhaps the hair on your piece was really 100% Human Hair, but once the cuticles were removed, it may as well have been synthetic.
The best hair is both 100% Human Hair and it also still has the cuticle intact.
When I first received my wig from another vendor is was really soft and beautiful, but after about 4 or 5 shampoos, the hair started to shed, and became very hard and dry. What happened?
After completely removing the cuticle from the hair, many hair vendors then apply silicone to the hair to make it appear smooth and shiny. This is why when you first receive it, it appears to be perfect. Of course, once you start to wash it, the water slowly removes the silicone. Eventually, all the silicone is washed away, and you are just left with dry, unmanageable hair that is only good for the trash can!!
What is the best way to maintain my new purchase from Studio Hair Department?
Shampoo and Condition your piece at least once a week.
You do not have to spend a lot of money on expensive products.
Just make sure that you only buy products that say that it is “hydrating”, or “moisture” enhancing.
Can I come visit your store?
Our store is only available on the internet at this time, but we will be more than happy to answer any questions and provide you with additional pictures at a moment’s notice.
How long can I expect the hairpiece I purchased from STUDIO HAIR DEPARTMENT to last?
Of course, this really all depends on your personal habits.
However, with proper maintenance, you can expect the piece to last a year or longer.
When can I expect my items to be shipped out ?
Here at Studio Hair Department, we understand that when I girl wants her hair, she wants it now! So, we usually ship out the same day or the very next day, but always within 24 hours. The only exception would be for custom hair pieces.
What shipping services do you use?
We normally ship USPS, (The Post Office) or FED EX GROUND.
All of our items are shipped with a tracking number.
Do you ship internationally?
Yes we do.
We will give you the rates for your country upon receipt of your order.
What methods of payment to you accept?
We accept all Major Credit Cards and Paypal.
Are your Custom Wigs, Lace Front Wigs, and Glueless Wigs already styled?
Our wigs are slightly “pre-cut” so that you can see the general shape of the wig.
However, we suggest that after your purchase, you have your stylist cut, trim and/ or thin the unit to help you achieve the your most flattering look.